Return & Refund Policy
Thank you for shopping at Solid Factory. If you are not entirely satisfied with your purchase, we're here to help.
Order Cancellations
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Returns & Exchanges
Once an item of merchandise is delivered to you, you can return or exchange that item within 30 days of delivery. Unfortunately, we cannot offer you a refund or exchange after this period. To be eligible for a return, your merchandise must be unused and in the same condition that you received it. Our return policy does not apply to the following goods: personalized items. These items are not eligible for return, refund or exchange.
If you need to initiate a return, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return Shipping Fees
All returned merchandise should be sent to us at: 3 Watson, Irvine, CA, 92618.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund Methods
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Contact Us
If you have any questions on how to return your item to us, Contact Us.